An exercise in communication: analysis of calls to a meningococcal disease hotline

Authors

  • Justin Ward Brisbane Southside Public Health Unit, PO Box 333, Archerfield Qld 4108
  • Brad D McCall Brisbane Southside Public Health Unit
  • Sarah G Cherian Brisbane Southside Public Health Unit

DOI:

https://doi.org/10.33321/cdi.2001.25.51

Keywords:

meningoccocal, outbreak, telephone hotline

Abstract

We describe our experience with a hotline which was set up to deal with enquiries relating to a secondary school mass vaccination campaign against meningococcal disease. Three thousand, three hundred calls were received over 6 days, mostly from the general public but also from contacts of the school and health practitioners. The hotline served as an important means of providing consistent advice and reassurance to the public and reduced the burden of calls to hospitals and public health units. Commun Dis Intell 2001;25:280-281.

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References

Perret K, Al-Wali W, Read C, Redgrave P, Trend U. Outbreak of meningococcal disease in Rotherham illustrates the value of coordination, communication and collaboration in management. Communicable Disease and Public Health 2000;3: 168-171.

Brodie J. Getting through. Health Serv J 2001;111:26-27.

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Published

30/11/01

How to Cite

Ward, Justin, Brad D McCall, and Sarah G Cherian. 2001. “An Exercise in Communication: Analysis of Calls to a Meningococcal Disease Hotline”. Communicable Diseases Intelligence 25 (November):281-82. https://doi.org/10.33321/cdi.2001.25.51.

Issue

Vol. 25 (2001)

Section

Original article

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License

Copyright (c) 2001 Communicable Diseases Intelligence

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.